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Replace a licence and resolve entitlement problems

Preparation​

A DerScanner licence and a DCP account serve different purposes. Access to DCP does not grant scanning rights. Obtain a licence for this installation ID, with the required modules, validity period and usage limits.

Procedure​

  1. Open DerScanner, rather than DCP account settings.
  2. If no licence is present, use Load the license file on the Overview of the panel or the licence upload on DerScanner's sign-in page. For an existing installation, sign in as administrator and open the licence section in the DerScanner administration panel.
  3. Match the Installation ID to the identifier supplied when requesting the file.
  4. Select and upload the issued file. Do not edit its contents.
  5. Read the result. If rejected, retain the message and check the installation ID and server time.
  6. After acceptance, check the expiry and enabled modules.
  7. For a newly added module, verify both installation and entitlement. Installing a module through DCP does not extend a licence.
  8. With multiple agents, check allowed concurrency separately. Additional servers do not override licence limits.
  9. Perform a small functional check of the required module. Keep the previous file securely according to your organisation's policy.

Common cases​

  • Expired: obtain a renewal for the current Installation ID and upload it.
  • Required module absent: obtain the relevant entitlement and check it in the product.
  • Different Installation ID: request the correct file; renaming the server does not change the binding.
  • Accepted licence but scanning unavailable: check the module state and logs. Distinguish entitlement errors from service startup errors.

Licence status in the panel​

The License card on Overview shows Active with the expiry date or Needs attention with the reason; it reflects what DerScanner has accepted. While DerScanner has no valid licence, Overview offers Load the license file (a .lic, .xml or .zip file, not empty and under 1 MB). For a remote server the licence is loaded on that server: open DerScanner there and load it on its sign-in page. Licence and first product sign-in describes the same in the installation context.